Frequently Asked Questions

CEYRES is an all-in-one business management platform designed for Sri Lankan businesses. It includes POS, online ordering, service bookings, WhatsApp AI, payment processing, and more -- all in one integrated system.

CEYRES is built for restaurants, cafes, hotels, salons, beauty studios, gyms, fitness studios, supermarkets, bakeries, tuition centres, vehicle-rental services, courier fleets, and any appointment-based service business.

Yes! Every new business gets a free trial period to explore all features. No credit card required to start.

Absolutely. You can upgrade or downgrade your plan at any time. Changes take effect on your next billing cycle.

We accept bank transfers, credit and debit cards (Visa/Master/Amex), mobile wallets, and QR payments — all through secure online payment gateways. Monthly or annual billing available.

Yes, the POS system works offline and syncs data when connectivity is restored. Online features like ordering and bookings require internet.

Yes! Premium plans include custom domain support. Your storefront can run on yourbusiness.lk instead of slug.ceyres.com.

Absolutely. We use SSL encryption, AES-256 credential encryption, separate databases per tenant, role-based access control, and regular security audits.

We provide 24/7 support via WhatsApp, phone, and email in Sinhala, Tamil, and English. Enterprise clients get a dedicated account manager.

Yes! Our team handles the complete setup -- POS configuration, menu entry, staff training, and go-live support. You do not need any technical knowledge.

Most businesses are taking orders within 5–7 days. We handle the full setup: product/menu import, staff invites, payment gateway connection, branch configuration, and a 1-on-1 training call in Sinhala, Tamil or English. Your trial starts the moment you sign up — no waiting.

It depends on what you run. Customers use the CEYRES Customer Superapp to order. You (owner) use the Business Vendor app to see everything. Drivers use the Driver Fleet app. Your POS terminal or kitchen gets the POS/KDS apps. You mix and match — all apps are free and included in your subscription.

The POS and Business apps keep working offline. Orders, payments, receipts, inventory changes — all cached locally. The moment your internet comes back, everything syncs to the cloud automatically. You will not lose a sale to a power cut or ISP glitch.

Yes. Every plan from Business upwards supports multi-branch. You get a unified dashboard across all locations — pooled revenue, individual branch P&L, centralised menu/product catalogue with per-branch overrides, staff roles per branch, and consolidated reports.

It solves a small assignment problem every few seconds: live road-ETA via OpenRouteService, driver accept-rate over their last 30 offers, kitchen prep time remaining, vehicle type fit, and demotion status. Drivers with below-40% accept rate auto-rotate to the back of the queue for 15 min. This is why our drivers tend to arrive as the food is plated, not 10 minutes late.

Both. Your customers get a native iOS and Android app (the CEYRES Customer Superapp), plus a branded web storefront on your own subdomain — yourshop.ceyres.com — or your custom domain on Premium plans. Same backend, same orders queue, no separate setup.

Fully supported. Configure VAT (typically 18%), SSCL (2.5%), turnover tax, and restaurant service charge per outlet. Prices display inclusive or exclusive as you prefer. GST/VAT receipts comply with Inland Revenue Department requirements. Annual returns export in minutes, not days.

Yes. We import from Excel, CSV, and most POS/ERP systems — SalePro, Foodyman, OnDemand24, Quickbooks, Odoo, bsmart, zaler and more. Usually takes 1–2 business days. We clean the data, deduplicate products, and send you a preview before loading.

Cancel within 14 days of subscribing for a full refund — no questions. After 14 days, you can cancel any time and we prorate unused days on your current month. No lock-in contracts. Your data exports to CSV with one click, even after cancellation.

We never store card numbers. Payments route to certified PCI-DSS Level 1 gateways — cards are tokenised, so we only see the last 4 digits. All data in transit uses TLS 1.3. At rest, your database and backups are encrypted with AES-256. Daily automated backups to a geographically separate AWS region.