Business Refund Policy

This policy is for businesses that pay CEYRES a subscription. It is part of our Business Terms. Customers who order through CEYRES should read our Refunds and cancellations page.

1. Subscription Refunds

CEYRES subscriptions are billed monthly or yearly, as shown on our pricing page and your invoice. The following refund terms apply:

• Free Trial: During the free trial period, no charges are made. You may cancel at any time during the trial without any cost.
• Paid subscriptions: If you are not satisfied with our Services within the first 7 days of your first paid billing period, monthly or yearly, you may request a full refund. After 7 days, the current billing period is non-refundable.
• Plan Downgrades: If you downgrade your subscription plan, the change takes effect at the start of your next billing cycle. No partial refunds are issued for the current period.

2. Cancellation

You may cancel your subscription at any time by emailing [email protected] from the email address on your account:

• Your subscription remains active until the end of the current billing period.
• No further charges will be made after cancellation.
• For 30 days after your subscription ends, you can ask us at [email protected] for a copy of your business data, and we will send it to you.

3. Service Disruptions

In the event of extended service disruptions (more than 48 consecutive hours) caused by issues within our control, we will provide:

• A pro-rata credit applied to your next billing cycle, or
• A partial refund for the affected period upon request.

4. Billing Errors

If you believe you have been incorrectly charged:

• Contact us within 30 days of the invoice or payment.
• Provide your account details and description of the billing error.
• We will investigate and issue a refund within 7-14 business days if the error is confirmed.

5. Non-Refundable Items

The following are not eligible for refunds:

• Setup or onboarding fees (if applicable).
• Custom development or integration work.
• Third-party service costs passed through our platform (SMS charges, payment gateway fees).
• Subscriptions cancelled after the 7-day satisfaction period.

6. How to Request a Refund

To request a refund, please contact our support team:

• Email: [email protected]
• Subject: Refund Request - [Your Business Name]
• Include: Account email, subscription plan, reason for refund request.

We aim to process all refund requests within 7-14 business days. We refund you the way you paid, for example by bank transfer.

7. Contact Us

If you have any questions about our Refund Policy, please contact us:

• Email: [email protected]
• Company: IPERLY (PVT) LTD, No. 166/1 Aluththota, Waikkala, Sri Lanka. Company registration number PV00262623.