Business Terms and Conditions

These Business Terms ("Terms") apply when a business uses CEYRES to run its business: the CEYRES POS, the CEYRES Business app, the business portal at app.ceyres.com, the restaurant, booking and shop admin panels, the WhatsApp assistant and a CEYRES subscription (together, the "Services"). They are provided by IPERLY (PVT) LTD ("CEYRES", "we", "us", "our"). Our Business Refund Policy is part of these Terms. If you order through CEYRES as a customer, our Terms of Service apply to those orders instead.

1. Acceptance of Terms

By creating a business account, subscribing to a plan, or using the Services, you acknowledge that you have read, understood, and agree to these Terms. If you are using the Services on behalf of a business, you represent that you have the authority to bind that business to these Terms.

2. Description of Services

CEYRES is a platform providing integrated business management tools for Sri Lankan businesses, including:

• Point of Sale (POS) system for restaurants and retail
• Online food ordering and delivery management
• Service booking and appointment scheduling
• QR code ordering at tables and counters
• WhatsApp AI-powered customer assistant
• Centralized business analytics and reporting
• Customer loyalty and rewards program
• Multi-branch management

3. Account Registration

a. You must be at least 18 years old and legally capable of entering into a binding agreement to use our Services.

b. You must provide accurate, complete, and current information during registration.

c. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

d. You must notify us immediately of any unauthorized use of your account.

4. Subscription Plans and Pricing

a. CEYRES offers various subscription plans with different features and pricing tiers. Current plans and pricing are displayed on our pricing page.

b. Prices are quoted in Sri Lankan Rupees (LKR) and are subject to change with 30 days advance notice.

c. Subscriptions are billed monthly or yearly, as shown on our pricing page and your invoice.

d. We offer a free trial period for new subscribers. Trial terms may vary by plan.

5. Payments

a. We invoice you for each billing period. You pay the invoice by the method it states, such as bank transfer.

b. We do not charge your card or bank account automatically.

c. Unpaid invoices may result in service suspension after a grace period with notification.

d. All fees are exclusive of applicable taxes unless stated otherwise.

6. Data Ownership

a. You keep ownership of the business data you enter into CEYRES, such as products, menus, prices, stock, and the customers and sales you record in your own till or booking system.

b. We do not claim ownership of your business data. We use it only to provide the Services and to meet our legal duties. Orders placed through the CEYRES app or a CEYRES QR code are also CEYRES's records of its customers' purchases and payments. We use and keep them as our Privacy Policy explains, and clause 6e applies to the customer details in them.

c. You can ask us for a copy of your business data at any time by emailing [email protected].

d. We maintain backups of your data as part of our service, but recommend you keep your own records.

e. When customers order or book with you through the CEYRES app or a CEYRES QR code, review your business, or ask for a refund on one of your orders, we give you the personal details listed in our Privacy Policy (section 13). You may use them only to fulfil and support that order or booking, to reply to that review, and to help us handle that refund request. You must keep them secure. You must not sell them, give them to anyone except people who help you fulfil the order, or use them to contact the customer about anything else. You must delete any copies you keep outside CEYRES when you no longer need them. You must comply with Sri Lanka's Personal Data Protection Act, No. 9 of 2022. You may send offers to these customers only through CEYRES's offer tools, which reach only customers who have turned on Promotions & Offers.

6A. Orders placed through CEYRES

a. When a customer pays for an order or booking with you through CEYRES, by card or with CEYRES Points, the payment is made to IPERLY (PVT) LTD. We pay you what is due, less our commission and fees, under the commission and payout terms we agree with you in writing.

b. CEYRES decides cancellations, cancellation charges and refunds of payments made through CEYRES. You must not refund those payments yourself. When we refund a customer for one of your orders, we may deduct the refund from what we owe you, unless CEYRES caused the problem.

c. You are responsible for what you sell through CEYRES, and for keeping your menus, prices, photos, descriptions, allergen information and opening hours accurate.

7. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of Sri Lankan law.
• Attempt to gain unauthorized access to other accounts or our systems.
• Interfere with or disrupt the Services or servers.
• Upload malicious code, viruses, or harmful content.
• Resell, sublicense, or redistribute the Services without written permission.
• Use the platform to send spam or unsolicited communications.

8. Service Availability

a. We strive to maintain 99.9% uptime for our Services. Service status is available at status.ceyres.com.

b. We may perform scheduled maintenance with advance notice via email or in-app notification.

c. We are not liable for temporary service interruptions due to maintenance, updates, or circumstances beyond our control.

9. Intellectual Property

a. The CEYRES platform, including its software, design, logos, and documentation, is the intellectual property of IPERLY (PVT) LTD.

b. Your subscription grants you a non-exclusive, non-transferable license to use the Services for your business operations.

c. You may not copy, modify, reverse-engineer, or create derivative works based on our platform.

10. Limitation of Liability

a. To the maximum extent permitted by law, CEYRES shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.

b. Our total liability shall not exceed the amount you paid for the Services in the 12 months preceding the claim. This limit does not apply to amounts we owe you for orders paid through CEYRES.

c. We are not responsible for losses resulting from third-party service failures (payment gateways, SMS providers, cloud infrastructure).

11. Termination

a. You may cancel your subscription at any time by emailing [email protected] from the email address on your account. Your subscription stays active until the end of the current billing period.

b. We may suspend or terminate your account for violation of these Terms with notice.

c. For 30 days after your subscription ends, you can ask us for a copy of your business data. After that, we may delete it, except records we must keep by law, which we keep as our Privacy Policy explains (section 22).

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes shall be subject to the exclusive jurisdiction of the courts of Colombo, Sri Lanka.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

14. Contact Us

For questions about these Terms, please contact us:

• Email: [email protected]
• Company: IPERLY (PVT) LTD, No. 166/1 Aluththota, Waikkala, Sri Lanka. Company registration number PV00262623.