Delete your CEYRES account

This page explains how to delete your account in the CEYRES app. CEYRES is run by IPERLY (PVT) LTD.

In the app

1. Go to Profile → Settings → Delete Account.
2. Choose a reason if you wish, and confirm.
3. Enter the code we send to your phone by WhatsApp or SMS.
4. Our team reviews your request, normally within 2–3 business days, and sends you the result by SMS.
5. If we approve it, there is a 3-day waiting period. Then we delete your account and send you an SMS to confirm.

If you confirm in writing that you do not want to wait, we can delete it sooner.

We may refuse while an order, an unpaid amount, a refund or a dispute is still open. If we refuse, we tell you why by SMS and your account stays open.

You can cancel until the deletion is complete: go to Profile → Settings → Delete Account and tap Cancel request, or email [email protected] with your request number.

Without the app

Use the form below. Enter the mobile number on your account. We send a code to that number by WhatsApp or SMS. Type the code into the form on this page, then send your request. Do not send the code to anyone, including us. Your request then follows the same steps as a request from the app.

When you use this form, we record the number you enter, the time, your IP address and your browser details, whether or not an account uses the number. We keep this with our sign-in records.

If you no longer have that phone number, email [email protected]. We check that the account is yours in another way, without asking you for any code, and then file the request for you.

Your Points

If your account has CEYRES Points that you bought by card, or that we gave you as a refund of a card payment, we pay that amount back to you before we delete your account. We contact you to arrange this. Free Points from referrals, loyalty, promotions and gift cards are not paid back and end with the account. We complete the deletion only once this is done.

What we delete

• Your profile: name, email address, photo (including the image file), gender and birthday. We replace the phone number on the account with a random code, so the number can no longer be used to sign in to it or to find it in the app.
• Your PIN, earlier PINs and Face ID or fingerprint sign-in.
• Your saved addresses, favourites, recurring orders, referral code, reviews of businesses and AI Chat history.
• Your saved cards stop working: we delete each card at the payment gateway, so it can never be charged again. If the gateway does not confirm, our staff try again until it does.
• Your devices. We sign you out on every device, and no one can sign in to the account again.

What we keep

• 7 years: your orders, payments, card payment records, receipts and Points transactions, including the name, phone number, email address and delivery address on each order, and a record of each card you saved (its type, last four digits, expiry, the gateway's reference for it, and when and from which IP address you agreed to save it). Also copies of the SMS messages and emails we sent you, and records of your sign-ins. Payment rules require this. We keep a locked copy that cannot be deleted sooner.
• Up to 7 years: support tickets and their messages, chats with drivers, parcel records (including any rating or comment you gave a delivery), refund requests, gift cards you bought or were sent, table sessions you joined, WhatsApp messages with our support team and the contact record our chat system made for your number (your number and the name it showed), ratings drivers gave you, photos you sent with messages or reviews, notes our support team made, any file prepared with Download My Data, and the record of your deletion request (the name, phone number and email address on the account, your reason and any note you added, the dates, and for a request from this page, the IP address it came from). We keep these while we need them for disputes and our legal duties, and we delete what we no longer need.
• 90 days: results of the app's security checks, and our server logs, which can contain your phone number and IP address.
• 30 days: copies of deleted data in our server backups.

The business that handled an order keeps its own record of it.

Delete some data without deleting your account

• Saved cards: remove a card in Profile → Saved cards. We delete it at the payment gateway and keep only a record that it was saved.
• Saved addresses: delete an address in Profile → Saved Addresses.
• Profile details: in Profile → Edit Profile, change your name, gender, birthday or photo, or remove your email address.
• Anything else, such as your reviews, AI Chat history or profile photo: email [email protected].

Our Privacy Policy explains how we use your data.